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Privacy Policy

This Privacy Policy outlines the principles of processing personal data and cookies (also known as cookies) on our website.

  1. General Information
    This Privacy Policy applies to the website www.proteinfactory.co.uk.
    The operator of the website and the data controller is Health Vitamins s.r.o., located at Stubno 225A 37-723 Stubno Poland.
    Contact email: office@healthvitamins.eu.

The operator is the data controller of your personal data, in relation to the data provided voluntarily on this website.

  1. Purpose of Data Processing
    The website collects and processes personal data for the following purposes:
  • Displaying offers and information.
  • Collecting information about users and their behavior through:
    • Voluntary data entered into forms on the website.
    • Storing cookies on users’ devices.
  1. Data Protection Methods
    To protect your data, the operator regularly updates all software used to process personal data, particularly keeping system components up to date.
  2. Hosting
    The website is hosted by cyberFolks.pl. In order to ensure the technical reliability of the service, the hosting company may log server-level data, including:
  • URL resources requested (e.g., pages, files).
  • Time of request and response.
  • The client’s station name (identified through the HTTP protocol).
  • Error information related to HTTP transactions.
  • The referring URL (if the user accessed the website via a link).
  • Browser and IP address information.
  • Diagnostic data related to user actions, such as self-ordering services.
  • Information related to email communication with the operator.
  1. Your Rights and Additional Information
    In some cases, the operator may share your personal data with third parties, if necessary to fulfill the contract or legal obligations. This may include:
  • Authorized personnel, employees, and collaborators.
  • Hosting company.
  • Email marketing service providers.
  • SMS communication providers.
  • Marketing partners.
  • Courier services, insurers, law firms, debt collection agencies.
  • Banks and payment operators.
  • Public authorities.

Your personal data will not be kept longer than necessary for the specific purposes (e.g., legal accounting obligations). For marketing data, we retain the information for no longer than 3 years.

You have the right to request access to your personal data, rectification, deletion, restriction of processing, and data portability.
You also have the right to object to processing for purposes of legitimate interests, including profiling. However, objections may be disregarded if there are overriding legitimate reasons for processing the data.

If you believe your data has been processed unlawfully, you have the right to file a complaint with the Office for Personal Data Protection Pplk. Sochora 27, 170 00 Praha 7, Czech Republic.

Providing your personal data is voluntary but required to use the website’s services.

Automated decision-making processes, including profiling, may be carried out to provide services under a contract and for marketing purposes.

We do not transfer your personal data to third countries outside the European Economic Area (EEA).

  1. Data Collection via Forms
    The website collects information provided voluntarily by users, including personal data, if entered into forms.
    Data may also be recorded to link form data with an email address entered by the user. Each form clearly indicates its purpose, e.g., customer service requests or commercial inquiries.
  2. Website Logs
    User behavior on the website may be logged for website administration purposes. These logs are used solely for site management and technical support.
  3. Marketing Techniques
    We use statistical analysis tools such as Google Analytics (Google Inc., USA) to track website traffic. No personal data is transferred to Google; only anonymized data is processed.
    We also use remarketing techniques, which allow us to tailor ads based on user behavior. No personal data is shared with advertisers, and these activities rely on cookies enabled in the user’s browser.

Additionally, we use Facebook Pixel (Facebook Inc., USA) to determine whether a user is registered on Facebook after visiting our website. This tool uses data that Facebook controls, but we do not provide additional personal data to Facebook.

We may also use tools that create heatmaps and record user behavior on the site. These recordings are anonymized before being sent to the service provider, ensuring they cannot be linked to any specific individual.

  1. Cookies
    The website uses cookies (text files stored on the user’s device) for various purposes, including:
  • Maintaining user sessions (so users do not have to log in again on each page).
  • Performing marketing and statistical analysis (Google Analytics, Facebook Pixel, etc.).

There are two main types of cookies used:

  • Session cookies: temporary files stored until the user logs out or closes the browser.
  • Persistent cookies: stored for a specified time or until deleted by the user.

The website operator uses cookies to improve functionality and user experience. Cookies are stored by the website on the user’s device, and users can manage their cookie preferences in their browser settings.

  1. Managing Cookies
    You can manage cookie settings through your browser. If you block certain cookies, it may affect some website functionalities. To adjust cookie settings, please refer to the help or documentation of your browser:
  • Edge
  • Internet Explorer
  • Chrome
  • Safari
  • Firefox
  • Opera

For mobile devices:

  • Android
  • Safari (iOS)
  • Windows Phone
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Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.